If we’re going to promise accountability to clients, we will need a mechanism to deliver it. This starts with reconciliation, as the first component of the Improvement Stage. That is, we have to reconcile what happened with what we promised. That will lead to the listening component, where we get the stakeholder’s perspective on how these outcomes came about, and this will culminate in the learning component.

We may all be fans of the SUMO (shut up, move on) adage. But that is not how transparent accountability works.

This premium content is locked for
Lean Adviser Legal subscribers only.

  • Subscribe now to receive:

  • 100+ Think Lean Daily Messages
  • 100+ Lean Lessons
  • 27 Lean Routine Checklists
  • 15 Lean Adviser Videos
  • Conference Calls for Q&A with Lean Adviser Editors including
    what’s coming next from Lean Adviser
  • Quarterly Training Sessions

Already have an account?
Interested in customizing your subscription with Law.com access?
Contact our Sales Professionals at 1-855-808-4530 or send an email
to [email protected] to learn more.


NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Lean Adviser Legal

 
Reprints & Licensing
Mentioned in a Law.com story?

License our industry-leading legal content to extend your thought leadership and build your brand.

 

ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2024 ALM Global, LLC. All Rights Reserved.