Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Frustrated With Technology Credit: fizkes/Shutterstock.com

Legal tech isn’t immune from outages or system errors, and when it happens, impacted clients aren’t quick to rip up their contracts. Instead, prompt communication and resolution are crucial to maintaining a legal tech client. But after one-too-many outages or cybersecurity scares, clients’ patience could dry up and many search for another vendor.

Want to continue reading?
Become a Free ALM Digital Reader.

Benefits of a Digital Membership:

  • Free access to 1 article* every 30 days
  • Access to the entire ALM network of websites
  • Unlimited access to the ALM suite of newsletters
  • Build custom alerts on any search topic of your choosing
  • Search by a wide range of topics

*May exclude premium content
Already have an account?

Victoria Hudgins

I am a reporter for Legaltech News, where I cover national and international cyber regulations and legal tech innovations and developments.

More from this author

Law Firms Mentioned


ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.