A managing partner or the firm’s executive committee may have the final say in tech purchases, but they are by no means the only decision makers. At the end of the day, law firm staffers wield significant power in advocating and nixing a tech purchase. Legal tech companies, therefore, need to make sure they’re understanding and addressing staffers’ unique challenges to obtain that crucial buy-in.
According to the American Bar Association’s 2020 “Legal Technology Survey Report,” 41% of lawyer respondents said staff feedback is “very influential” in their tech purchases. Peers (33%), consultants (28%) and expert reviews (22%) were also important resources in respondents’ tech purchasing decisions.
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