More law firms are turning to remote and outsource models to support their administrative tasks. But while those new workflows provide efficiency, administrative providers noted the insights gained from daily, in-person law firm interactions aren’t instantly translated to those new environments.

To be sure, outsourcing administrative services to a third party is an ongoing trend, noted HBR Consulting managing director Lauren Chung. “It’s not anything new,” she said. ”I think there’s heightened awareness and a desire to explore what outsourcing can do because of what’s going on in our environment.”

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