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Chatbots have been at the forefront of efforts to automate legal services and internal knowledge repositories. But building and deploying these services can come with their fair share of welcome, and unwelcome, surprises. At the “Optimizing the Role of Chatbots in Legal” session at Legalweek New York, those from all corners of the legal industry discussed what they learned from launching their own internal chatbots. Here are some highlights from the talk:

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