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U.S. Federal Trade Commission building. Photo: Diego M. Radzinschi/ALM.

For years, attorneys pushed the federal courts to embrace the use of email to notify class members about a settlement. They were cheaper, they argued, more modern, and less likely to end up in the trash. But a comprehensive study out this month by the Federal Trade Commission found that emailed notices weren’t getting more consumers to sign up for their refunds—in fact, they’re making things worse.

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Amanda Bronstad

Amanda Bronstad is the ALM staff reporter covering class actions and mass torts nationwide. She writes the email dispatch Critical Mass. She is based in Los Angeles.

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