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Alan Kaplinsky, with Ballard Spahr, testifies before the Senate Judiciary Committee during a hearing titled “Arbitration in America,” April 2, 2019. Photo: Diego M. Radzinschi/ALM Alan Kaplinsky, with Ballard Spahr, testifies before the Senate Judiciary Committee during a hearing titled “Arbitration in America,” April 2, 2019. Photo: Diego M. Radzinschi/ALM

General counsel should keep on their toes in matters affecting consumers because—contrary to popular belief—regulators are aggressively pursuing consumer complaints on both the federal and state level.

Sue Reisinger

Senior reporter at ALM since 2004; based in Florida; covers general counsel and white collar crime; contact: sreisinger@alm.com

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