Law firms had a great 2018: Demand was up, as were top-line gross revenues, and partners were busy. But those successes have made law firms complacent about what could matter most in the long term, according to Altman Weil’s annual Law Firms in Transition Survey.

Firms have stopped aggressively pushing for the increasingly cost-effective and valuable services clients are still demanding, according to survey co-author Eric Seeger. And down the road, firms that deescalate progress in legal operations could be in hot water in an increasingly competitive market.