The Federal Trade Commission has a message for general counsel and their companies stemming from a recent settlement with Office Depot: Don’t ignore employees’ concerns about questionable business practices.
Boca Raton, Florida-based Office Depot Inc. agreed to pay $25 million to settle allegations that the office supply retailer tricked customers into spending millions of dollars on repairs by deceptively claiming it had found malware symptoms or infections on consumers’ computers. Support.com, which is owned by Office Depot, agreed to pay another $10 million for its role in the alleged scheme, which, according to the FTC, was first flagged by store employees.
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