The opening of the Association of Legal Technologists’ second ctrl ALT del conference opened with a call to arms for attorneys to start thinking about technology. But the mission wasn’t that lawyers should drop everything and start changing their workflows—instead, the call was to think differently about the possibilities in the marketplace.

“In most environments in a law firm, it’s very difficult to have the lawyers engage with others and actually listen,” said Michael Kraft, founder and general counsel of Kraft Kennedy. “I try to encourage the law firms that we talk with to pull together the various heads of departments. To me, it’s always been like Upstairs, Downstairs … [attorneys] think they know what they’re doing, but they don’t have a clue.”

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