It’s all too common for in-house counsel walking into the legal department to struggle with the question of what tools to use to start working smarter.

Rashmi Chandra, the executive director and head counsel of intellectual property and information technology at Aetna Inc., has plenty of experience making decisions about how to engage with technology. A former Kirkland & Ellis attorney, Chandra joined Aetna in 2010 and has had to build up systems and processes for an in-house IP group that she said used to operate largely using Excel spreadsheets.

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