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Across companies today, mobile device messaging is quickly usurping email as the primary communication method of business. This migration has pushed many companies to rethink communication retention policies, with many adopting strong guidelines for mobile communication archiving.

Public-sector groups have followed this trend somewhat, but not nearly as quickly. A recent report from communications retention group Smarsh found that although 70 percent of public agencies polled allow for staff to conduct official business communication via text, only 46 percent of those organizations have systems in place to capture and retain that communication.

The report polled 236 respondents from city, county and state government organizations who work in administration, IT, public records management and communications or marketing.

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Gabrielle Orum Hernández

Gabrielle Orum Hernández is a reporter with Legaltech News and the Daily Report covering legal technology startups and vendors. She can be reached by email at [email protected], or on Twitter at @GMOrumHernandez.

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