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As with any client-service provider relationship there are strains between the legal department and their law firms. ALM Intelligence’s Corporate Counsel 2018 Agenda reveals, however, that despite client frustrations there is some good news for law firms. The survey also exposed some clear areas of confusion between the client side and provider side.

Erin Hichman

Erin is a senior analyst with ALM Legal Intelligence covering legal technology and trends. Her experience is in researching IT, technology and related services. Prior to joining the Legal Intelligence team, Erin was a senior analyst with ALM Consulting Intelligence, where she led IT Consulting research, covering topics such as cybersecurity, cloud and analytics. In addition, Erin has experience as an analyst with Technology Business Research, covering IT and consulting firms; and with Deloitte as a consultant focusing on IT process improvement and business analysis projects to increase efficiency. Erin holds both a BS in Industrial Engineering and MS in Industrial Engineering with concentration in Integrated Technology Management from Cal Poly, SLO

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