Melissa Prince’s position at Ballard Spahr is chief client value officer. But it took a while for her to get regular interaction with clients, let alone to get the word in her job title.

“There are some partners now that trust me with the client,” Prince said. “Some partners who are still old-school, I’ve had to take baby steps with. I’m having multiple interactions with clients on a weekly basis now, which I wasn’t having before.”