What’s interesting here is not so much the errors that have taken place in the past, but how little technology has come along to solve the problem for law firms and their clients, to significantly improve that critical aspect of client service that happens during the delivery of the clients’ invoice—until now.
May 15, 2024 at 11:00 AM
7 minute read
Every law firm wants their clients to have exceptional experiences of their services, from intake through invoice delivery because client service is often the key differentiating factor in winning new business as well as retaining and expanding existing.
Client service, however, has changed over the years. It’s no longer a story of handing clients prestigious, 50-yard-line football tickets; rather, much of what clients consider to be client service today has to do with data and security.
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