In all service-sector businesses, long-term success is dependent on satisfied customers making repeat purchases, as well as those same customers recommending that service to their family and friends. Collecting feedback among customers to ensure that these two things are happening or, if they are not, to understand the reasons why, is standard practice in sectors such as hotels, travel and personal banking.
The same principle applies to the professional services sector, including legal services but, until recently, firms have been slow to recognise the importance of gathering and acting on client feedback; lawyers have been among the slowest to act.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.
For questions call 1-877-256-2472 or contact us at [email protected]
