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Corporate Counsel's 2003 Technology Survey of In-House Legal Departments

We polled 79 corporations about the technology used in their legal departments, including hardware, software, intranets, extranets, knowledge management systems, electronic data discovery vendors and the manner in which information is shared with outside counsel. Below is a company-by-company breakdown of some key responses. For an overview of the survey, see Behind the Numbers.
-- Rosemarie Clancy


             
Intranet Usage
Knowledge Management
Outside Counsel Technology Trades
Company Fortune 500 rank (2002) Number of lawyers Size of legal IT staff Primary operating system Matter management software Groupware Intranet used to provide information within department Intranet used to provide information outside department In-house electronic knowledge management system Access to outside counsel's knowledge management system Extranet that outside counsel can access Access to outside counsel's extranet Invoices sent electronically from outside counsel
AOL Time Warner Inc. 37 400 N/A Windows 2000 Hummingbird's LawPack, Elite's Law Manager, Other Exchange/Outlook x x       x  
Air Products and Chemicals, Inc. 310 23 1 Windows 2000 Hummingbird's LawPack Exchange/Outlook           x  
Allmerica Financial Corporation 471 181 2 Windows XP Other GroupWise x x x   x   x
The Allstate Corporation 57 142 1 Windows NT None Exchange/Outlook              
Amazon.com, Inc. 492 18 1 Windows XP Other Exchange/Outlook x x x     x x
American International Group, Inc. 12 300+ 3 Windows 2000 Custom in-house Exchange/Outlook x x x       x
American Standard Companies Inc. 255 30 1 Windows 2000 Other Exchange/Outlook x x   x   x  
AmSouth Bancorporation 463 16 0 Windows NT West's ProLaw Lotus Notes/Domino x x          
Anheuser-Busch Companies, Inc. 159 40 2 Windows 2000 Hummingbird's LawPack Exchange/Outlook   x x     x x
Anixter International Inc. 488 4 0 Windows 2000 None Lotus Notes/Domino   x          
AutoZone, Inc. 346 12 0 Windows 98 Other Lotus Notes/Domino           x  
Baker Hughes Incorporated 323 30 0 Windows 2000 Miratech's TeamConnect, Custom in-house Exchange/Outlook x x x   x   x
Bank One Corporation 79 155 9 Windows NT Other Lotus Notes/Domino x x       x x
Baxter International Inc. 248 80 3 Windows 2000 Hummingbird's LawPack Lotus Notes/Domino x x x   x    
Becton, Dickinson and Company 435 28 1 Windows 2000 Hummingbird's LawPack Lotus Notes/Domino x x          
Berkshire Hathaway Inc. 39 15 0 Windows NT None GroupWise              
Best Buy Co., Inc. 131 24 0 Windows NT Other Exchange/Outlook x x          
Boise Cascade Corporation 256 21 0 Windows XP West's ProLaw Exchange/Outlook x x x        
Cendant Corporation 217 129 0 Windows 2000 Custom in-house Exchange/Outlook         x x x
Cisco Systems, Inc. 92 55 15 Windows XP None Custom in-house   x x x x x x
The Clorox Company 423 14 0 Windows 2000 None Lotus Notes/Domino x            
The Coca-Cola Company 99 200 2 Windows 2000 Custom in-house Lotus Notes/Domino x x     x x  
Cox Communications, Inc. 397 19 0 Windows 2000 Other Exchange/Outlook   x       x x
DTE Energy Company 245 N/A N/A No answer Miratech's TeamConnect None   x x   x    
Dana Corporation 183 21 0 Windows 2000 Miratech's TeamConnect Lotus Notes/Domino   x       x  
Dell Computer Corporation 53 70 2 Windows XP Other Exchange/Outlook x x          
Delta Air Lines, Inc. 148 44 0 Windows 95 None Exchange/Outlook x x          
Devon Energy Corporation 497 15 1 Windows 2000 None Exchange/Outlook           x  
The Dow Chemical Company 60 160 7 Windows 98 Custom in-house Exchange/Outlook x x     x x x
Eastman Chemical Company 322 26 2 Windows 2000 Custom in-house Exchange/Outlook x x          
Eastman Kodak Company 155 105 3 Windows NT Other Lotus Notes/Domino x x x        
EchoStar Communications Corporation 407 15 0 Windows 2000 Other Exchange/Outlook   x          
Emerson Electric Co. 130 37 0 Windows 2000 Other Exchange/Outlook   x     x x  
Equity Office Properties Trust 491 22 0 Windows NT Custom in-house Lotus Notes/Domino x       x    
The Estee Lauder Companies Inc. 360 18 0 Windows NT None Exchange/Outlook     x x   x x
Exelon Corporation 135 69 1 Windows 2000 Hummingbird's LawPack Exchange/Outlook x x     x x x
Fannie Mae 20 180 3 Windows 2000 Other Exchange/Outlook x         x  
The Gap, Inc. 149 28 0 Windows NT None Exchange/Outlook   x          
General Mills, Inc. 264 31 1 Windows 2000 Custom in-house Exchange/Outlook x x x        
General Motors Corporation 3 184 5 Windows 2000 Hummingbird's LawPack Lotus Notes/Domino x x x   x   x
Georgia-Pacific Corporation 71 45 9 Windows NT Hummingbird's LawPack, Elite's Law Manager Exchange/Outlook x x x x x x x
The Guardian Life Insurance Company of America 219 24 0 Windows NT Other Lotus Notes/Domino             x
H. J. Heinz Company 206 22 0 Windows XP Other Exchange/Outlook              
The Hartford Financial Services Group, Inc. 134 100 4 Windows XP None Other             x
International Paper Company 66 55 0 Windows 2000 Other Lotus Notes/Domino x x x   x x x
Johnson Controls, Inc. 111 25 3 Windows 2000 Other Lotus Notes/Domino x x x x x x x
Kerr-McGee Corporation 446 23 2 Windows 2000 Other Exchange/Outlook   x          
Kmart Corporation 40 15 0 Windows XP Custom in-house Exchange/Outlook x x x   x x  
Liberty Mutual Insurance Company 142 700 47 Windows 2000 Other Exchange/Outlook x x x   x   x
Lyondell Chemical Company 478 23 0 Windows NT Other Exchange/Outlook x x     x    
MGM Mirage 404 13 0 Windows NT No answer Exchange/Outlook              
Marriott International, Inc. 189 90 5 Windows 98 Elite's Law Manager Exchange/Outlook   x x x   x  
Masco Corporation 233 22 1 Windows 2000 Other Lotus Notes/Domino   x       x x
Massachusetts Mutual Life Insurance Company 104 65 2 Windows 2000 Other Exchange/Outlook           x  
Nationwide 136 120 0 Windows XP Custom in-house, Other Lotus Notes/Domino x x         x
Navistar International Corporation 280 23 0 Windows 2000 Hummingbird's LawPack Exchange/Outlook x x       x  
New York Life Insurance Company 69 42 1 Windows 2000 Hummingbird's LawPack Lotus Notes/Domino     x x     x
Northwestern Mutual 124 65 2 Windows XP Other Other x x x     x  
PPG Industries, Inc. 237 38 0 Windows 2000 Hummingbird's LawPack Exchange/Outlook x x     x x  
PepsiCo, Inc. 63 72 1 Windows NT Other Exchange/Outlook              
Principal Financial Group, Inc. 221 51 3 Windows 2000 Other Exchange/Outlook x x x        
Providian Financial Corporation 319 19 5 Windows NT None Lotus NotesDomino x x         x
Public Service Enterprise Group Incorporated 195 36 1 Windows 2000 Other Exchange/Outlook x x x        
R.J. Reynolds Tobacco Holdings, Inc. 224 14 6 Windows 2000 Custom in-house Exchange/Outlook x x x   x   x
Reliant Resources, Inc. 26 35 2 Windows 2000 Other Exchange/Outlook   x       x  
SBC Communications Inc. 27 220 5 Windows 2000 Hummingbird's LawPack Exchange/Outlook     x   x   x
ShopKo Stores, Inc. 462 4 0 Windows 98 Custom in-house Exchange/Outlook   x x x   x x
Smith International, Inc. 448 11 0 Windows XP None Exchange/Outlook              
Solectron Corporation 110 13 0 Windows NT None Exchange/Outlook       x   x  
Sonic Automotive, Inc. 288 2 0 Windows 2000 Other Custom in-house              
Sprint Corporation 68 115 2 Windows NT Other Exchange/Outlook x x       x  
The St. Paul Companies, Inc. 218 282 1 Windows 2000 Hummingbird's LawPack Lotus Notes/Domino   x x        
SunTrust Banks, Inc. 229 30 11 Other None Exchange/Outlook x         x  
TIAA-CREF3 80 79 7 Windows 2000 Other Exchange/Outlook x x x        
Target Corporation 34 50 4 Windows NT Hummingbird's LawPack Exchange/Outlook x x x x   x  
3M Company 126 200 15 Windows NT Hummingbird's LawPack No answer x x x   x x x
UAL Corporation 125 18 0 Windows 98 Other Exchange/Outlook x x   x   x  
United Stationers Inc. 422 2 0 Windows 2000 Other Lotus Notes/Domino   x x       x
Waste Management, Inc. 172 42 1 Windows 2000 Other Exchange/Outlook x x     x x x
1. Figures reflect the number of lawyers in the general counsel's office.
2. Figures reflect the number of lawyers at corporate headquarters only.
3. Teachers Insurance and Annuity Association-College Retirement Equities Fund.

(Corporate Counsel, May 2003)

 
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