| What is the firm's dominant desktop operating system? |
FIRMS |
2003 |
2002 |
| Windows 2000 |
74 |
54% |
60% |
| Windows XP |
41 |
30% |
11% |
| Windows NT |
18 |
13% |
15% |
| Other |
4 |
3% |
14% |
(137 firms answering)
|
| Does the firm supply handheld e-mail units to attorneys? |
FIRMS |
2003 |
2002 |
| Yes |
100 |
73% |
51% |
| No |
37 |
27% |
49% |
(137 firms answering)
|
| If yes, which product does the firm use? |
FIRMS |
2003 |
2002 |
| BlackBerry |
88 |
88% |
84% |
| Good Technology |
10 |
10% |
- |
| Other |
2 |
2% |
6% |
(100 firms answering)
|
| Does the firm have a wireless (WiFi) e-mail network at the home office? |
FIRMS |
2003 |
2002 |
| Yes |
64 |
47% |
- |
| No |
71 |
53% |
- |
(135 firms answering)
|
| Does the firm equip lawyers with home offices or reimburse them for the setup expense? |
FIRMS |
2003 |
2002 |
| Yes |
22 |
16% |
13% |
| No |
109 |
80% |
85% |
| Partners only |
6 |
4% |
2% |
(137 firms answering)
|
Percentages may not add up to 100 due to rounding or when multiple answers are allowed.
|
| Applications Software |
| What is the firm's primary word processing program? |
FIRMS |
2003 |
2002 |
| Word (all versions) |
134 |
97% |
94% |
| Unspecified version |
14 |
10% |
- |
| 2000 |
61 |
44% |
- |
| XP |
36 |
26% |
- |
| 97 |
14 |
10% |
- |
| 2002 |
9 |
7% |
- |
| WordPerfect (all versions) |
3 |
3% |
6% |
| 8 |
1 |
1% |
- |
| 10 |
1 |
1% |
- |
| 11 |
1 |
1% |
- |
(137 firms answering)
|
| What document management software does the firm use? |
FIRMS |
2003 |
2002 |
| Hummingbird/PC Docs |
74 |
54% |
57% |
| iManage |
53 |
39% |
38% |
| Custom in-house |
5 |
4% |
3% |
| Other |
5 |
3% |
2% |
(137 firms answering)
|
| What time-and-billing software does the firm use? |
FIRMS |
2003 |
2002 |
| Elite |
65 |
47% |
38% |
| CMS Open |
37 |
27% |
29% |
| Elite for Windows/NT |
15 |
11% |
14% |
| TMC |
7 |
5% |
8% |
| Rippe & Kingston |
6 |
4% |
3% |
| Custom in-house |
2 |
2% |
2% |
| Other |
5 |
4% |
6% |
(137 firms answering)
|
| What time-entry software do attorneys use on their PCs? |
FIRMS |
2003 |
2002 |
| DTE |
43 |
31% |
33% |
| Carpe Diem |
40 |
29% |
29% |
| CMS Open |
18 |
13% |
16% |
| Elite |
18 |
13% |
11% |
| Custom in-house |
7 |
5% |
5% |
| Other |
10 |
7% |
6% |
| None |
1 |
1% |
- |
(137 firms answering)
|
| What software does the firm use to manage information about clients, contacts, and other relationships? |
FIRMS |
2003 |
2002 |
| InterAction |
81 |
60% |
53% |
| Outlook |
19 |
14% |
15% |
| Aptus |
7 |
5% |
3% |
| Elite Apex |
6 |
4% |
4% |
| Notes |
4 |
3% |
6% |
| Custom in-house |
10 |
7% |
7% |
| Other |
7 |
5% |
12% |
| None |
2 |
2% |
- |
(136 firms answering)
|
| Has the firm used an application service provider in the past year? |
FIRMS |
2003 |
2002 |
| Yes |
48 |
35% |
32% |
| No |
89 |
65% |
68% |
(137 firms answering)
|
| If yes, which ASP: |
|
|
|
| Postini |
7 |
16% |
- |
| CaseCentral |
5 |
12% |
- |
| Ceridian |
4 |
9% |
- |
| NetDocuments |
3 |
7% |
- |
| LextraNet |
3 |
7% |
- |
| Other |
31 |
72% |
- |
(43 firms answering; multiple responses allowed)
|
| What litigation software does the firm use? |
FIRMS |
2003 |
2002 |
| Summation |
111 |
82% |
73% |
| LiveNote/VideoNote |
94 |
69% |
71% |
| Access |
86 |
63% |
59% |
| CaseMap/TimeMap |
84 |
62% |
52% |
| Concordance |
82 |
60% |
50% |
| Trial Director |
54 |
40% |
38% |
| Ipro |
50 |
37% |
4% |
| Sanction |
44 |
32% |
26% |
| iConect |
42 |
31% |
15% |
| Litigator's Notebook |
40 |
29% |
32% |
| DB Textworks |
21 |
15% |
13% |
| Folio Views |
18 |
13% |
16% |
| RealLegal |
14 |
10% |
6% |
| Introspect |
13 |
10% |
7% |
| Isys |
10 |
7% |
8% |
| BRS Search |
6 |
4% |
6% |
| UR-Law |
5 |
4% |
- |
| E-tech |
3 |
2% |
4% |
| Judicata |
3 |
2% |
- |
| Ringtail |
3 |
2% |
- |
| Other |
15 |
11% |
16% |
(136 firms answering; multiple responses allowed)
|
| What electronic evidence vendors has the firm used in the past year? |
FIRMS |
2003 |
2002 |
| Kroll Ontrack |
36 |
31% |
57% |
| Daticon |
29 |
25% |
11% |
| Applied Discovery |
27 |
24% |
32% |
| Electronic Evidence |
26 |
23% |
43% |
| Fios |
19 |
17% |
19% |
| Merrill |
12 |
10% |
- |
| Doar |
8 |
7% |
- |
| Deloitte & Touche |
6 |
5% |
5% |
| PricewaterhouseCoopers |
6 |
5% |
- |
| KPMG |
4 |
4% |
- |
| None |
26 |
23% |
- |
| Other |
36 |
31% |
30% |
(115 firms answering; multiple responses allowed)
|
| What docketing and calendaring software does the firm use? |
FIRMS |
2003 |
2002 |
| CompuLaw |
21 |
22% |
- |
| MA3000 |
15 |
16% |
- |
| CPI |
13 |
14% |
- |
| ProLaw |
10 |
11% |
- |
| Elite |
7 |
7% |
- |
| Outlook |
6 |
6% |
- |
| DM2000 |
4 |
4% |
- |
| CMS |
3 |
3% |
- |
| Pattsy |
3 |
3% |
- |
| Custom |
10 |
11% |
|
| Other |
28 |
30% |
- |
(95 firms answering; multiple responses allowed)
|
| Web Development |
|
|
|
| What vendor did the firm work with to create its portal or other Web-based work site? |
FIRMS |
2003 |
2002 |
| SV Technology |
10 |
20% |
15% |
| Hubbard One |
9 |
18% |
- |
| Plumtree |
6 |
12% |
13% |
| Other |
25 |
50% |
72% |
(50 firms answering)
|
| Does the site link to/contain the firm's intranet? |
FIRMS |
2003 |
2002 |
| Yes |
110 |
83% |
51% |
| No |
23 |
17% |
49% |
(133 firms answering)
|
| Does the site link to/contain the firm's knowledge management system? |
FIRMS |
2003 |
2002 |
| Yes |
68 |
53% |
51% |
| No |
61 |
47% |
49% |
(129 firms answering)
|
| How many ongoing client extranets is the firm operating? |
FIRMS |
2003 |
2002 |
| None |
16 |
12% |
16% |
| Fewer than 5 |
46 |
34% |
35% |
| Between 5 and 10 |
21 |
15% |
20% |
| Between 11 and 20 |
15 |
11% |
8% |
| More than 20 |
39 |
29% |
21% |
(137 firms answering)
|
|
| Communication |
| Does the firm attempt to block unsolicited e-mail (spam)? |
FIRMS |
2003 |
2002 |
| Yes |
126 |
92% |
- |
| No |
11 |
8% |
- |
(137 firms answering)
|
| If yes, what product does the firm use? |
FIRMS |
2003 |
2002 |
| Postini |
24 |
20% |
- |
| Tumbleweed |
17 |
14% |
- |
| Trend Micro |
15 |
12% |
- |
| SpamAssassin |
10 |
8% |
- |
| Frontbridge |
6 |
5% |
- |
| MailMarshal |
5 |
4% |
- |
| Message Labs |
5 |
4% |
- |
| Brightmail |
4 |
3% |
- |
| Mailsweeper |
4 |
3% |
- |
| Surf Control |
4 |
3% |
- |
| Edoxs |
3 |
2% |
- |
| Mimesweeper |
3 |
2% |
- |
| Other |
36 |
29% |
- |
(123 firms answering; multiple responses allowed)
|
| Does the firm engage in e-commerce on its Web site (charging clients for access or services)? |
FIRMS |
2003 |
2002 |
| Yes |
14 |
10% |
8% |
| No |
122 |
90% |
92% |
(136 firms answering)
|
| Does the firm use desktop faxing software? |
FIRMS |
2003 |
2002 |
| Yes |
118 |
86% |
- |
| No |
19 |
14% |
- |
(137 firms answering)
|
| If yes, please specify which product: |
FIRMS |
2003 |
2002 |
| RightFax |
73 |
62% |
61% |
| Legal Fax |
19 |
16% |
25% |
| Other |
26 |
22% |
14% |
(118 firms answering)
|
| Does the firm have the ability to offer streaming video to both internal and external audiences? |
FIRMS |
2003 |
2002 |
| Yes |
78 |
58% |
54% |
| No |
56 |
42% |
46% |
(134 firms answering)
|
| Does the firm allow lawyers to use instant messaging? |
FIRMS |
2003 |
2002 |
| Yes |
67 |
49% |
- |
| No |
69 |
51% |
- |
(136 firms answering)
|
| Running the IT Department |
|
|
|
| How many users to each IT staff member are there? |
FIRMS |
2003 |
2002 |
|
23 |
26 |
- |
(Average is based on responses from 132 firms.)
|
| Does the firm have 24/7 onsite support? |
FIRMS |
2003 |
2002 |
| Yes |
38 |
28% |
37% |
| No |
98 |
72% |
63% |
(136 firms answering)
|
| Does the firm outsource any of its IT functions? |
FIRMS |
2003 |
2002 |
| Yes |
57 |
42% |
- |
| No |
80 |
58% |
- |
(137 firms answering)
|
| Has the firm conducted a security audit in the last year? |
FIRMS |
2003 |
2002 |
| Yes |
85 |
63% |
- |
| No |
49 |
37% |
- |
(134 firms answering)
|
| Does the firm have a formal disaster recovery plan in place? |
FIRMS |
2003 |
2002 |
| Yes |
101 |
75% |
- |
| No |
33 |
25% |
- |
(134 firms answering)
|
| If yes, has it been updated within the last year? |
FIRMS |
2003 |
2002 |
| Yes |
91 |
93% |
- |
| No |
7 |
7% |
- |
(98 firms answering)
|
| Financial Stats |
|
|
|
| What was the total compensation (salary plus bonus) of the firm's MIS director or equivalent post in 2002? |
2003 |
2002 |
|
| Average |
$224,084 |
$198,400 |
|
(40 firms answering)
|
| What is the firm's 2003 technology budget for capital expenses? |
2003 |
2002 |
|
| Average |
$3,015,317 |
$3,112,475 |
|
| Per lawyer |
$6,855 |
$7,465 |
|
(66 firms answering)
|
| What is the percent change from actual expenses? |
2003 |
2002 |
|
| Change |
13% |
5% |
|
| What is the firm's 2003 technology budget for operating expenses? |
2003 |
2002 |
|
| Average |
$8,839,949 |
$7,036,680 |
|
| Per lawyer |
$20,295 |
$17,098 |
|
(59 firms answering)
|
| What is the percent change from actual expenses? |
2003 |
2002 |
|
| Change |
4% |
6% |
|
| Will the firm spend more or less on technology capital expenses in 2003 than it did in 2002? |
FIRMS |
2003 |
2002 |
| More |
56 |
46% |
43% |
| Less |
31 |
25% |
29% |
| About the same |
36 |
29% |
28% |
(123 firms answering)
|
| Will the firm spend more or less on technology operating expenses in 2003 than it did in 2002? |
FIRMS |
2003 |
2002 |
| More |
49 |
40% |
50% |
| Less |
27 |
22% |
17% |
| About the same |
48 |
39% |
33% |
(124 firms answering)
|
| Knowledge Management |
| Has the firm launched a knowledge management initiative? |
FIRMS |
2003 |
2002 |
| Yes |
77 |
58% |
54% |
| No |
55 |
42% |
46% |
(132 firms answering)
|
| If so, is it in use by all of the firm's practice groups? |
FIRMS |
2003 |
2002 |
| Yes |
29 |
38% |
26% |
| No |
47 |
62% |
74% |
(76 firms answering)
|
| Does the knowledge management program contain information other than current client work product? |
FIRMS |
2003 |
2002 |
| Yes |
66 |
76% |
61% |
| No |
21 |
24% |
39% |
(87 firms answering)
|
| Does the firm have a process in place to identify best practices documents? |
FIRMS |
2003 |
2002 |
| Yes |
75 |
63% |
60% |
| No |
45 |
37% |
40% |
(120 firms answering)
|
| Does the firm have a full-time chief knowledge officer? |
FIRMS |
2003 |
2002 |
| Yes |
20 |
16% |
21% |
| No |
102 |
84% |
79% |
(122 firms answering)
|
| What was the compensation (including bonus) of the firm's KM director or equivalent post in 2002? |
FIRMS |
2003 |
2002 |
| Average |
$199,444 |
$211,430 |
|
(9 firms answering)
|
| How many employees work full-time on KM? |
2003 |
2002 |
|
| Average |
3 |
4 |
|
(56 firms answering)
|
| (AmLaw Tech, September 2003) |
