Commentary: Legal Etiquette for Difficult Situations

Michael P. Maslanka wants to talk legal etiquette — the real deal, though. No platitudes on returning phone calls promptly, promising to adhere to a budget or proclaiming knowledge of the client's business. No, it's about the hard stuff, which is more immediate, useful and hard-wired. He offers an etiquette guide for the hopeful, the aspiring and the bewildered.

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