Turning down business is not something most lawyers are comfortable doing. Taking on new clients and new matters is not only exciting but also critical to maintaining a thriving law practice. Without new clients, most firms will cease to exist. But learning how and when to say “no” at the right time may save lawyers and firms a lot of time and expense in the long run.
A range of consequences can result when a lawyer does not turn away (politely) an unwanted client. Failure to recognize which cases and potential clients to decline can have a range of effects, from aggravating to devastating.
