These days, when things do not work right, Americans are being bullied. Faceless, soulless "customer service" departments steal our dignity while pretending to pay attention to our complaints. Increasingly, we cannot do that other American thing: sue 'em. Mandatory arbitration takes care of that. The U.S. Supreme Court, expanding a 1925 law to places no member of Congress intended it to go, has allowed corporate bullies to limit their liability and hide their dirty linen through privatized "justice."
Big business acts the bully
The National Law Journal
August 4, 2008
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