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2010 LTN Technology Vendor Satisfaction Survey
ALM Legal Intelligence and Law Technology News have recently launched a new survey to measure law firm satisfaction across several categories of technology. Tell us what you think about the products and services your firm uses and rate vendors across 25 technology categories among the following 9 attributes, including:
- Brand Reputation
- Detail of vendor literature
- Ease of installation
- Ease of integration with other technology products
- Customer Service responsiveness
- Availability of training
- Ease of integration into the firm's workflow
- Features and functions
- Price for value
The breadth of data we collect will help firms with purchasing decisions and provide an objective measure of the vendors' and their technologies' performance as reported by your peers.
We have pre-populated the categories with the last 2 years winners of the LTN awards, but we also are allowing write-in evaluations of products and services that are not listed. Please note that the pre-populated names are examples of products and services in those categories. We encourage write-in votes where the representative examples are not used at your firm.
The survey will be open to participants from now until April 9th. If you submit your completed questionnaire before the April 9th deadline, your name will be entered into a drawing to win a $250 American Express Gift Card!
We will be releasing the executive summary of the results at LegalTech West Coast in June. Full results of the survey (including verbatim comments and analysis) will be available for purchase late June at www.almlegalintelligence.com through the end of the year.
For more information, contact Kevin Iredell at kiredell@alm.com or 888-770-5647.
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