In This Issue: July 2010 / Cover Story

Vendor Satisfaction Survey: Help, Please!

ALM's new Vendor Satisfaction Survey confirms that we're all fed up with lousy customer service.

ILTA Heads to Nevada

Conference to focus on IT/legal alignment.

President's Corner

Ipro Tech president Jim King introduces Ipro Eclipse.

Editor's Note

Old is New Again

People

Done Deals

Document Management

Practice Tools

Infrastructure

Mobile Lawyer

Office Gear

Litigation Support

Compare & Contrast

Amazon, Barnes & Noble, Sony, & Apple make decisions difficult.

TRIAL TECHNOLOGY: The Big Squeeze

Litigation management and trial presentation technology has a high-priced reputation. Traditionally, this reputation is reasonably well-deserved. Few question that bet-the-company litigation justifies whatever it takes in terms of using technology tools to maximize the chances of winning. But what about smaller cases?

LIBRARIES & RESEARCH: Liberate U.S.

Do government legal files belong to the people?

BALL IN YOUR COURT: Traffic Jam

E-mail is seductive and powerful evidence, says attorney Craig Ball. It's personal, plentiful, and candid. No surprise, then, that e-mail traffic is the most sought-after and fought-over content type in electronic discovery.

IT @ YOUNG & THOMPSON: Patents, Pending

The time was right to transition to online patent document management.

UP CLOSE: Mark Bisard

Vice President & Senior Counsel, American Express

WEB WATCH: Save a Little, or a Lot

I am always on the lookout for websites that make lawyers' lives a little easier or save them a few dollars, says attorney Robert J. Ambrogi. Here are three such sites, all recently launched.

GREEN LAW: Prairie, Flowering

Restoring 10 acres of Minnesota with native grass and wildflowers.