Laura Snyder, applications development coordinator at N.C.-based law firm Ward & Smith, speaks with David Snow, ALM's editorial director for technology, about how her firm was able to fully automate what had been a manual client intake process by using the WorkflowGen business process management software. This move allowed the firm to win the 2011 LTN award for Most Innovative Technology in a Small Firm.
Video
Laura Snyder on Tools for Automating the Client Intake Process
April 02, 2012
