How do you measure customer happiness? Boston-based Bingham McCutchen lets internal customers quantify their satisfaction in an ongoing survey of callers to their IT help desk. With the help of BMC Service Desk Express from BMC Software, every fifth caller automatically receives an e-mail with a link to a survey when their IT problem is resolved.
Ongoing Survey Helps Bingham Measure IT Satisfaction
Law Technology News
April 1, 2011
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