What's a chief gripe of in-house lawyers? For all their talk of business partnering, outside counsel still aren't taking their clients' cost issues seriously. Faced with this inaction, in-house lawyers have developed -- and often insisted upon -- volume discounts, preferred providers, Web-based reverse auctions or even cheaper counsel abroad. Here's how four tough customers are taming the law firm beast.
Cracking the Whip
February 27, 2003