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In Part 1 of this series we discussed the challenges that in-house counsel are facing in managing their litigations effectively and efficiently. We outlined several reasons and then posed the questions to which we will provide some answers and clarification. The primary question in Part 1 was, “Why should the organization proactively direct, manage and have access to the technology and relevant repositories being used by outside counsel?” This installment asks the following: Why should in-house counsel direct, manage and control the service provider landscape used to provide support services for all outside counsel engaged by the organization?