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A Chief Information Officer from a large manufacturing company last month told me they had recently completed an internal record retention review and had determined that their e-mail system contained no records. I can understand their thinking. E-mail tends to be an informal medium that accumulates seemingly everywhere, and saving some e-mails for a specified period of time can be tricky. One little problem, though: While the company may wish or even adopt a policy stating there are no records in e-mail, regulators and courts are likely to take a very different view. And when it comes to compliance, it is the regulators’ view that counts.