In many organizations, e-mail is the primary means of communication. E-mail provides a seamless way for everyone to stay in contact despite all of the factors–such as travel, multiple office locations and telecommuting–that can prevent in-person meetings or even telephone calls. E-mail offers the convenience, and strategic advantage, of sharing information in real time with key decision makers. As such, e-mail presents a golden opportunity for attorneys to demonstrate value to their clients and strengthen the attorney-client
relationship. Yet all too often, the e-mail we receive from outside counsel is more frustrating than helpful.
